Terms of Service

Last Updated: September 25, 2025

Welcome to Send Me Merch, an online retail store in Washington that provides merchandise from collaborative partners. By accessing or using our website SendMeMerch.com, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use our website or services.

1. Use of Our Website

You must be at least 18 years old or have parental consent to use our website.
You agree not to use our website for any unlawful purpose or in a way that violates these Terms.
We reserve the right to terminate access to our website for any user who violates these Terms.

2. Products and Orders

Product Descriptions: We strive to ensure that product descriptions, including sizing and color, are accurate. However, slight variations may occur due to manufacturing differences or monitor settings. All products are subject to availability.
Pricing: Prices are listed in USD and include Washington state sales tax where applicable. Prices are subject to change without notice.
Order Acceptance: Your order is an offer to purchase. We reserve the right to refuse or cancel any order for reasons including product unavailability, pricing errors, or suspected fraud.
Payment: We accept major credit cards, PayPal, and other payment methods as listed at checkout. Payment must be received before order processing begins.

3. Shipping

Shipping Methods: We ship via USPS, UPS, or other carriers as specified at checkout.
Delivery Times: Orders are typically processed within 1–5 business days and delivered within 5–7 business days in the U.S. International shipping times vary.
Shipping Costs: Costs are calculated at checkout based on weight, destination, and method.
Lost or Damaged Packages: We are not responsible for packages lost or damaged by the carrier, but we will assist in filing claims where possible.

4. Returns and Refunds

Return Policy: Unworn, unwashed items with original tags may be returned within 30 days of delivery for a refund or exchange, subject to approval.
Non-Returnable Items: Custom-printed or personalized items are non-returnable unless defective.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Process: Refunds are issued to the original payment method within 7–10 business days of receiving the returned item.

5. Intellectual Property

All content on our website, including images, text, and designs, is the property of Send Me Merch or our licensors and is protected by U.S. copyright and trademark laws.
You may not reproduce, distribute, or modify our content without written permission.

6. Limitation of Liability

Our products are provided "as is" without warranties beyond those required by law. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
We are not responsible for damages caused by improper use, care, or sizing errors by the customer.

7. Privacy

Our Privacy Policy SendMeMerch.com/pages/privacy-policy explains how we collect, use, and protect your personal information. By using our website, you consent to our data practices.

8. Governing Law

These Terms are governed by the laws of the State of Washington and applicable U.S. federal laws. Any disputes will be resolved in the state or federal courts of Snohomish County, Washington.

9. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website constitutes acceptance of the revised Terms.

10. Contact Us

For questions or concerns, contact us at:
- Email: SendMeMerchContact@Gmail.com

Return and Refund Policy

Last Updated: September 25, 2025

At Send Me Merch, we want you to be satisfied with your merchandise. This Return and Refund Policy outlines the process for returning or exchanging items purchased on SendMeMerch,com. Please read carefully before making a purchase.

1. Return Eligibility

Timeframe: Items must be returned within 30 days of delivery.
Condition: Items must be unworn, unwashed, and in original condition with tags attached.
Non-Returnable Items:
- Custom-printed or personalized merchandise (unless defective).
- Items marked as “final sale” at checkout.
Returns are subject to approval. We reserve the right to refuse returns that do not meet these criteria.

2. Return Process

3. Refunds

Eligibility: Refunds are issued for eligible returns once we receive and inspect the item (typically within 7–10 business days).
Method: Refunds are issued to the original payment method (e.g., credit card, PayPal). Shipping costs are non-refundable.
Defective or Incorrect Items: If an item is defective or incorrect, we will cover return shipping costs and provide a full refund or replacement, at your choice.
Store Credit: At our discretion, we may offer store credit instead of a refund for certain returns.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method. We are not responsible for lost return shipments.

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery at SendMeMerchContact@gmail.com with photos of the issue. We will provide a prepaid return label and issue a refund or replacement upon inspection.

7. Contact Us

For return-related questions, contact us at:

Email: SendMeMerchContact@gmail.com

Shipping Policy

Last Updated: September 25, 2025

At Send Me Merch, we strive to deliver your merchandise promptly and reliably. This Shipping Policy outlines our shipping process, costs, and delivery expectations for orders placed on SendMeMerch.com.

1. Order Processing

Orders are typically processed within 1–5 business days (Monday–Friday, excluding holidays) after payment is confirmed.
Custom or personalized orders may require additional processing time, which will be noted at checkout.
You will receive an email confirmation with tracking information once your order ships.

2. Shipping Methods and Costs

Domestic Shipping (U.S.): We ship via USPS, UPS, or other reputable carriers. Costs are calculated at checkout based on weight, destination, and shipping method.
International Shipping: Available to select countries (e.g., Canada). Customs fees, duties, or taxes are the customer’s responsibility and are not included in shipping costs.
Shipping costs are non-refundable unless the order is canceled before shipping.

3. Delivery Times

U.S. Orders: Typically delivered within 5–7 business days after processing. Remote areas may take longer.
International Orders: Delivery times vary (typically 10–20 business days) depending on destination and customs processing.
Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or other factors beyond our control.

4. Lost or Damaged Packages

Lost Packages: If your order is lost by the carrier, contact us at SendMeMerchContact@Gmail.com within 30 days of shipment. We will work with the carrier to resolve the issue or provide a replacement/refund at our discretion.
Damaged Packages: If your order arrives damaged, contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or refund, subject to inspection.

5. Shipping Restrictions

We do not ship to PO boxes for certain carriers (e.g., UPS). Please provide a physical address at checkout.

6. Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for delays or non-delivery due to incorrect addresses provided by the customer.
If an order is returned due to an incorrect address, the customer is responsible for additional shipping costs to resend.

7. Contact Us

For shipping-related questions, contact us at:

Email: SendMeMerchContact@Gmail.com

Privacy Policy

Last Updated: September 25, 2025

At Send Me Merch, located in Washington, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website Sendmemerch.com or make a purchase. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

Personal Information: Name, billing and shipping address, email address, phone number, and payment information (e.g., credit card details) when you place an order.
Non-Personal Information: Browser type, IP address, device type, and website usage data (e.g., pages visited, time spent) collected via cookies or analytics tools.
Order Information: Details about the products you purchase, such as t-shirt or hoodie sizes, quantities, and designs.

2. How We Collect Information

Directly from You: When you create an account, place an order, sign up for our newsletter, or contact customer support.
Automatically: Through cookies, web beacons, or analytics tools (e.g., Google Analytics) when you browse our website.
From Third Parties: From payment processors (e.g., PayPal) or shipping carriers to process your orders.

3. How We Use Your Information

We use your information to:

Process and fulfill your orders, including shipping and payment processing.
Communicate with you about your orders, promotions, or customer service inquiries.
Improve our website and services through analytics and user feedback.
Send marketing emails (with your consent, which you may withdraw at any time).
Comply with legal obligations, such as tax reporting or fraud prevention.

4. How We Share Your Information

We may share your information with:

Service Providers: Payment processors, shipping carriers, and IT providers who help us operate our business. These parties are contractually obligated to protect your data.
Business Partners: Breweries or licensors whose designs appear on our merchandise, but only for order fulfillment purposes.
Legal Authorities: If required by law or to protect our rights, property, or safety (e.g., in response to a subpoena). We do not sell your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

We use cookies to:

Ensure our website functions properly (e.g., maintaining your cart).
Analyze website performance and user behavior.
Deliver personalized ads (if applicable). You can manage cookie preferences through your browser settings or our cookie consent tool (if applicable). Essential cookies required for website functionality cannot be disabled.

6. Your Data Rights

Under the Washington Privacy Act and other applicable laws, you may have the right to:

Access the personal information we hold about you.
Request correction or deletion of your data.
Opt out of marketing communications.
Opt out of certain data sharing (e.g., for targeted advertising, if applicable). To exercise these rights, contact us at support@[yourwebsite.com]. We will respond within the legally required timeframe (e.g., 45 days under the Washington Privacy Act).

7. Data Security

We use industry-standard security measures, such as SSL encryption, to protect your data. However, no online system is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy (e.g., order processing, legal compliance) or as required by law. For example, we keep order records for tax purposes for at least 7 years.

9. International Data Transfers

If you are outside the U.S., your data may be transferred to and processed in the United States. We take steps to ensure compliance with applicable data protection laws (e.g., GDPR for EU customers).

10. Third-Party Links

Our website may contain links to third-party sites (e.g., brewery websites). We are not responsible for their privacy practices. Please review their policies before providing personal information.

11. Children’s Privacy

Our website is not intended for individuals under 13. We do not knowingly collect data from children under 13. If you believe we have such data, please contact us to request deletion.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. Your continued use of our website constitutes acceptance of the updated policy.

13. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

Email: SendMeMerchContact@gmail.com